Client’s Requirement
The client wanted us to develop an user-friendly and effective platform that will allow users to establish contact with the suitable mentors based on their study subject areas, current locations, preferred time zone, and other factors quite smoothly. The client wanted us to make sure that learners face no difficulties to receive proper guidance from the desired subject matter experts from any part of the world when using this app. Similarly, meeting the learning needs of students with special needs was also one of the requirements that the client placed before us to address it properly.
Process
We first performed extensive market research to deeply understand the core requirements of students when finding any subject matter expert. For that, our team gathered feedback through surveys to identify the pain points and preferences of learners. Then we created various low and high fidelity mockup designs to portray the app's requirements, core features, functionalities, and user expectations to seek approval from the client. Once receiving the approval, we adopted an agile development methodology to accommodate flexibility and responsiveness to evolving requirements. We consulted with data scientists to develop and refine the matching algorithm by incorporating AI and machine learning techniques.